1. Introduction
FlyBet South Africa (“FlyBet”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.
2. What Information We Collect
We may collect the following types of personal information:
- Full name and contact details (email address, phone number)
- Date of birth and identity verification documents
- Payment and banking information
- Usage data and interaction with our website (cookies, IP address, device info)
- Game activity and betting history
3. How We Use Your Information
Your data is used for the following purposes:
- To create and manage your user account
- To process deposits, withdrawals, and bonuses
- To comply with legal obligations (e.g., anti-money laundering laws)
- To provide customer support
- To send service-related updates and promotional offers (with your consent)
- To analyze usage patterns and improve our services
4. Data Storage and Security
We store your information securely on encrypted servers and take all reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
All financial transactions are encrypted using SSL (Secure Socket Layer) technology and processed via trusted third-party payment providers.
5. Sharing of Information
We may share your data with:
- Regulatory or legal authorities upon request
- Payment processors and verification service providers
- Third-party service partners (such as customer support platforms) under strict confidentiality agreements
We will never sell your personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, remember preferences, and analyze traffic. You can manage cookie settings via your browser.
7. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request data deletion (subject to legal retention requirements)
- Withdraw consent to receive marketing communications
- File a complaint with the appropriate data protection authority
To exercise your rights, please contact our support team.
8. Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of the platform after updates constitutes acceptance of the revised policy.